{"id":23889,"date":"2025-12-01T17:18:00","date_gmt":"2025-12-01T16:18:00","guid":{"rendered":"https:\/\/weisetech.dev\/fc-barcelona-noticias\/en\/laporta-explains-failure-in-barca-ticket-app_315389_102\/"},"modified":"2025-12-01T17:18:00","modified_gmt":"2025-12-01T16:18:00","slug":"laporta-explains-failure-in-barca-ticket-app_315389_102","status":"publish","type":"post","link":"https:\/\/www.fcbarcelonanoticias.com\/en\/fc-barcelona\/laporta-explains-failure-in-barca-ticket-app_315389_102.html","title":{"rendered":"Laporta speaks about the failure in the Bar\u00e7a-Alav\u00e9s ticket app"},"content":{"rendered":"

Around 7,500 Bar\u00e7a members had serious problems on Saturday acquiring their tickets for the Alav\u00e9s match due to a glitch in the Members’ app. Joan Laporta promised an exhaustive investigation to clarify what happened<\/h2> \r\n
\r\n \r\n \r\n Calendar of FC Barcelona <\/a>\r\n<\/div>

The official app ‘FC Barcelona Socis’ experienced a serious failure<\/a> last Saturday before the Bar\u00e7a-Alav\u00e9s match, preventing around 7,500 club members from downloading their tickets for the game. This forced the club to send those affected to the Barcelonista Support Office (OAB), in turn causing long queues and chaos at the entrances to the Spotify Camp Nou.<\/p>

Regarding this, President Joan Laporta<\/strong>, within the framework of the presentation of ‘La Marat\u00f3’ organized by ‘Catalunya R\u00e1dio’ and ‘TV3’, explained that the club initiated a technical audit<\/strong> to clarify the origin of the failure and what happened with the distribution of digital tickets, via QR codes<\/p>

“We intend for this not to happen again… It was a very unusual situation and the causes have not been determined<\/strong>. We have not stopped working on Sunday or this Monday and we will know the causes today,” Laporta explained. <\/p>

7,500 members had problems entering Spotify Camp Nou<\/h2>

On Saturday, at the end of the match corresponding to matchday 14 of LaLiga, vice-president Elena Fort <\/strong>apologized to the nearly 500 members affected, of whom around 300, unfortunately, could not enter<\/strong> the stadium.<\/p>

“What happened is that we detected at a certain moment, just before opening the doors, a **slowdown in the system for ticket cancellations**, and therefore, for the QR codes,” Fort said on Saturday.In this regard, Laporta made it clear that the club “was more victim than culprit<\/strong>” for the failure, with which he hopes that the technical providers of the app will provide all the information about the causes of the failure and how to avoid similar problems in the coming matches<\/p>

Bar\u00e7a had conducted previous tests with 60,000 tickets, around 15,000 more than currently available at the Camp Nou<\/a>. However, two hours before the start of the match against Alav\u00e9s, as the stadium doors opened, a slowdown began in the app<\/strong> which only ceased half an hour before the 4:15 PM CEST kickoff.<\/p>

In addition to issuing physical tickets through the OAB, **Bar\u00e7a also sent many tickets in PDF format** to season ticket holders via SMS or email. They also attempted to validate entry with the locator and visual identification<\/p>

Laporta Guarantees Correction of Ticket App Flaw for Upcoming Matches<\/h2>

“We work with top-tier, world-renowned technology providers: T-Systems<\/strong> and SlashMobility<\/strong>. They work with Zurich<\/strong>, Inditex<\/strong>, Mango<\/strong>… We have asked them to provide us with all the information. We want guarantees of reliability that this will not happen again,” added Joan Laporta regarding the incident.<\/p>

The system for ticket distribution is similar to the one implemented at Montju\u00efc during the last two seasons. The club’s objective is to increase capacity to 60,000 spectators by opening the North Stand before the end of the year<\/strong>, making it essential to ensure a secure process for the sale and purchase of tickets for each League, Cup, and Champions League match at Les Corts<\/p>

“I know there was a significant number of people who entered after the match had started. A smaller group went home. In any case, out of 45,000, 38,000 entered normally. These systems have been working for years, and at Montju\u00efc there have been practically no incidents<\/strong>,” Laporta clarified.<\/p>